A place to sit back, chat and discover the new world of Samsung. I was having the same problems and called Samsung support. "type" : "integer" Reset Remote (Samsung Support)  - Removed batteries from remote for 20+ sec's, replaced. "InlineMessageReplyEditor.js", "tkb.toc_maximum_heading_level" : "", Are you sure you want to remove this product? "User" : { "integratedprofile.cta_manage_topics_dismissal_timestamp" : -1, "Auth.js", "integratedprofile.cta_connect_slim_dismissal_timestamp" : -1 "description" : "Welcome to the Samsung Community. "DropDownMenuVisibilityHandler.js", "disc", "MessageBodyDisplay.js", "description" : "Welcome to the Samsung Community. "min" : 5, Troubleshooting your remote depends on the issue that you're having with it. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! }, }, This no longer works with the new Directv remotes. 5. Now when I press any button on the remote it says not available. After the TV reset my Smart Hub remot and Soundbar worked just as before. ], And does the Smart Remote work when your Soundbar's disconnected? "query-input": "required name=search_term_string" "type" : "integer" IR Test - Using a camera phone, point remote and see if 2 red lights appear. }, "isoneof" : [ ], "Results" : [ ] "FACEBOOK_SWITCH_USER" : "lia-component-admin-action-switch-user", 4. } Using the Samsung remote - TV turns on - however when pressing volume button a message appears - !Not available!. } "Validation" : { }, "type" : "integer" "id" : "bgros26334", "BASE_TABS_INACTIVE" : "lia-tabs-inactive", LITHIUM.useCheckOnline = false; "path" : "Community:Samsung Community/Category:Samsung Community/Board:TV/Message:Smart Remote not available message" "BASE_JS_HIDDEN" : "lia-js-hidden", "profile.language" : "en-gb", "DeferredImages.js", "BASE_EFFECT_HIGHLIGHT_END" : "lia-effect-highlight-end", }; "shortTitle" : "Samsung Community", If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. "BASE_CONTENT" : "lia-content", "BASE_DISABLED" : "lia-link-disabled", "UserListActual.js", "loginUrlNotRegistered" : "/plugins/custom/samsung/samsung_oauth_sso/sso_login_redirect?redirectreason=notregistered&referer=https%3A%2F%2Feu.community.samsung.com%2Ft5%2Ftv%2Fsmart-remote-not-available-message%2Ftd-p%2F219150", "integratedprofile.cta_connect_wide_dismissal_timestamp" : -1, If you require more information, please consult the user manual from our Manuals & Downloads page. I turned the volume up and when I tried to turn it down it says not available. } "BASE_FEEDBACK_INLINE_ALERT" : "lia-panel-feedback-inline-alert", "NoConflict.js", '; Having an issue with the Smart Remote for my 6 week old UE55KU6450 with HW-K450 Soundbar. "loginUrlNotRegisteredDestTpl" : "/plugins/custom/samsung/samsung_oauth_sso/sso_login_redirect?redirectreason=notregistered&referer=%7B%7BdestUrl%7D%7D" Unfortunately not, in order for the broadcast option to run the auto program and not be greyed out, the TV must register the signal from the connected device. "min" : 0, LITHIUM.CommunityJsonObject = { "Sandbox.js", "config.search_before_post_scope" : "container", Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. }, "object" : { "emailRef" : "", "target": "https://eu.community.samsung.com/t5/forums/searchpage/tab/message?q={search_term_string}", "viewHref" : "https://eu.community.samsung.com/t5/english/ct-p/uk", Factory Reset - Still unable to repair the remote, 3. A place to sit back, chat and discover the new world of Samsung. "viewHref" : "https://eu.community.samsung.com/t5/english/ct-p/uk", Samsung series 7 tv was working fine earlier. "SurveyLauncher.js", "id" : "uk", Perform Rain Dance around remote - Message Not Available appears. "integratedprofile.enable_social_networks" : false, "tapestryPrefix" : "/t5", Reckon the rain dance worked... for rain. }, ], Use the or buttons and select the Channel portion of the Main Menu, and then press ENTER. Smart Touch Control Remote: Button functions. "integratedprofile.cta.reprompt.delay" : 30, Looking for something else? "registered" : false, Any other issues with the Bluetooth on it? To be redirected to your local support page please click here. Message Not Available appears. IR Test - Using a camera phone, point remote and see if 2 red lights appear. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. "jquery.clone-position-1.0.js", "image-upload.process-and-remove-exif-metadata" : true "isAnonymous" : true, "Server" : { "jquery.ajax-cache-response-1.0.js", "targeted" : { } "AjaxSupport.js", "potentialAction": { Samsung TV remote not working Remote Control Issues. A few weeks ago I noticed the remote that is included with this unit would no longer change channels on the TV. "title" : "English", "id" : "uk", All rights reserved. "Globals.js", "Cache.js", "jquery.delayToggle-1.0.js", You never said what the solution was. I powered off the TV and while powering back on the TV I held down the Return and Play / Pause buttons. "profileplus.tracking.click.enable" : false, "BASE_AJAX_LOADER_CONTENT_OVERLAY" : "lia-ajax-loader-content-overlay", "profileplus.everyone" : false, "blog.toc_heading_indent" : "", "ResizeSensor.js", Bottom selection. A universal remote is the best way to combat this issue. "sharedprofile.show_hovercard_score" : true, window.FileAPI = { jsPath: '/html/assets/js/vendor/ng-file-upload-shim/' }; },